Privacy Policy
1 Introduction
Welcome to VantageWear ("we," "us," or "our"). By placing an order or communicating with us through our website, Facebook, WhatsApp, or Instagram, you agree to the terms of this Privacy Policy.
We are committed to protecting your privacy and handling your data with full transparency. If you have any questions, please contact us using the details at the end of this page.
2 Data We Collect
We collect information you provide directly to us and data gathered automatically when you use our services.
| Data Type | Examples | When Collected |
|---|---|---|
| Identity | Full name, username | Order, registration |
| Contact | Phone, email, WhatsApp number | Order, enquiry |
| Delivery address | Street, district, division, postal code | Every order |
| Payment info | bKash/Nagad number, transaction ID | Payment confirmation |
| Order details | Jersey name, size, quantity, customisation | Order placement |
| Communications | Messages via Facebook, Instagram, WhatsApp | Customer support |
| Technical data | IP address, browser type, pages visited | Automatically on site visit |
3 How We Use Your Data
- Process and fulfil jersey orders, including delivery coordination
- Send order confirmations and shipping updates via WhatsApp or SMS
- Respond to customer enquiries on Facebook, Instagram, and WhatsApp
- Process payments via bKash, Nagad, bank transfer, or cash on delivery
- Maintain order records and resolve any disputes
- Improve our website and product catalogue
- Send promotional offers only if you have opted in
- Comply with legal obligations under Bangladeshi law
4 Sharing Your Data
We only share your data with trusted partners essential to delivering our services.
| Partner | Purpose | Data Shared |
|---|---|---|
| Delivery services (Pathao, Paperfly, RedX, SA Paribahan) | Order delivery | Name, address, phone |
| Mobile banking (bKash, Nagad) | Payment processing | Phone number, amount |
| Meta (Facebook / Instagram) | Ads & analytics | Aggregate / anonymised only |
| Legal authorities | Legal compliance only | Only when legally required |
5 Cookies & Tracking
Our website uses cookies to improve your browsing experience.
- Essential cookies — required for the site to function (cart, session)
- Analytics cookies — help us understand how visitors use our site (Google Analytics)
- Marketing cookies — Facebook Pixel to show you relevant ads on Facebook/Instagram
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
6 Your Rights
You have the following rights regarding your personal data. To exercise any of them, email us at support@vantagewear.online — we respond within 7 business days.
7 Data Security
- SSL encryption on all pages of vantagewear.online (HTTPS)
- Restricted access — only authorised team members handle order data
- Secure payment — we do not store full bKash/Nagad PINs or card numbers
- Regular review of our data handling practices
8 Social Media (Facebook, WhatsApp & Instagram)
- Messages sent to us on these platforms are stored within those platforms per Meta's own privacy policies
- We use Facebook Pixel on our website — this may connect your site visits with your Facebook profile for ad targeting
- Order information shared via DM or WhatsApp is used solely to process your order
- We do not share your social media conversations with third parties except delivery partners as needed
9 Children's Privacy
VantageWear does not knowingly collect personal data from individuals under the age of 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10 Changes to This Policy
- We will update the "Last Updated" date at the top of this page
- Post an announcement on our Facebook page
- Notify active customers via WhatsApp where appropriate
Continued use of VantageWear after changes are posted constitutes your acceptance of the revised policy.
11 Contact Us
For any questions, concerns, or data requests regarding this policy: